Photo from unsplash
Originally Posted On: How to Choose the Right Healthcare Answering Service (medicalcallservice.com)
Choosing the right healthcare answering service is vital to any medical establishment. Learn how to choose the one that is best suited to your needs.
Medical answering services are one of the most essential facilities of any reputable medical care provider. The answering service is the service that answers all patient queries and emergency calls sent to the healthcare facility.
You don’t need to have an entire hospital to require a healthcare answering service. A medical answering service is invaluable if you run a private practice with lots of traffic. That way you can make your work much easier and also a lot more organized.
Meeting your clients’ needs and keeping the practice in order is more than a handful for most people. That’s why smart medical professionals only use medical answering services to make work at their practice a bit more bearable. However, with so many medical answering services available today, how do you know which one to pick.
Hiring the right answering service can save you a lot of time, stress, and money, but only if you get the right one. In today’s post, we’ll be showing you how to do just that. So, join us today as we show you how you can pick a proper answering service for your practice.
Look at Your Own Medical Services First
Before you search for an answering service, you first have to have an introspective look at the type of practice or medical facility you own. That way, you can know exactly what you want from the medical answering service and how best they can serve you.
A couple of factors that you need to consider include:
- How busy does the facility get during peak periods?
- What type of requests do you handle on the phone?
- How many doctors work at the facility?
- Does the phone handle emergencies, and what kind?
These guiding questions will help you learn more about the facility you’re running. That way, you can work hand-in-hand with the answering service to
Elaborate Task Managing Activities
Before signing any papers with medical answering service, ensure you inquire about their billing capability. Not only should an answering service be good at picking calls, but it also should be good at handling your bills correctly.
Billing is at the core of any healthcare medical service and is also a staple for medical practices. Without proper billing, the amount you spend on your practice will surpass what you earn from your clients. The crazy part is you won’t even know what hit you; you’ll be oblivious about the whole thing.
Professionalism Is Key in Any Call Center
It’s hard to understate the role of professionalism in customer service in most businesses, including healthcare. Unlike other types of answering services, medical answering services connect you directly to the medical professional.
That said, you need to ensure you hire a professional answering service for a seamless transition to the medical professional. Remember, the answering service is the company’s first impression to the client; you better make it worthwhile. In addition, the answering service should make it quick and easy to connect the clients to their specific doctors.
Experience and Training in Medical Call Answering
Remember, to have an effective answering service, you need the agents to answer some basic medical questions. That’s before they connect your clients to you; a few answers to prep for the official consultation.
The answering service should have considerable experience working with medical facilities in your area. Apart from experience, also check out the answering service’s skills. Some services only pick phone calls, while others do both call-picking and billing.
Be keen on how the answering services answer medical questions because they’ll be your medical facility’s frontline. Above everything, never overlook the skill and experience of the healthcare answering service.
Level of Customer Service
How does the answering service treat your clients? After all, they’re the most important people in this equation, almost as important as the Benjamins. Listen in on how the answering service handles a medical call.
If you choose a healthcare medical service that takes pride in its work, you’ll never have to worry about customer service. Ensure you examine the level of customer service before signing the papers.
Get One or Two Referrals
If you’re stuck between answering services, why no get one or two referrals from your medical insurance agents. Most of them have a specific company they’d recommend because their clients also do the same.
If you know the right people to ask, they can point you in the right direction and help you make the right choice. There’s no need to take a chance with an answering service for your facility when you can get the right one by only asking your colleagues.
Look for an Answering Service With Teleconferencing
Teleconferencing is integral to modern medicine, especially during the COVID-19 pandemic. Don’t be left behind the curve by hiring a medical answering service before teleconferencing. You may not have all the medical specialists in-house, but they can still attend to the clients with teleconferencing.
That’s why patients no longer have to travel great distances to see the doctor. In turn, doctors can make accurate diagnoses and prescribe the correct medicine. For serious cases, videoconferencing can help doctors collaborate on a patient’s treatment or even discuss other business issues.
Is the Doctors Answering Service HIPAA Compliant?
Make sure you hire a healthcare service provider that is HIPAA compliant. HIPAA stands for health insurance portability and accountability, and it is a group of standards that define the protection of health information. A HIPAA compliant customer service provider is aware of the clients’ right to privacy of health information.
There’s a lot of health information that goes through medical answering services. Who knows what a non-compliant company would do to sensitive client information?
Only the Best Healthcare Answering Service Will Do
Finding an answering service for healthcare businesses should be a breeze with the above information. If you follow the above to the letter, you’re bound to end up with the right medical answering service for doctors. However, make sure you explore all your options to ensure you got the best one.
The best healthcare answering service is just a phone call away. Request a quote today for stellar answering services.