Joins network of companies transforming the customer experience with solutions that leverage Avaya’s unified communications and contact center capabilities
FOR IMMEDIATE RELEASE
ORLANDO, Florida – 16 June 2020 – eMetrix Systems, developer of The Reporting Engine, today announced it has been selected by Avaya for membership as a Technology Partner in the Avaya DevConnect program. Avaya is a global leader in solutions to enhance and simplify communications and collaboration. Avaya delivers open, converged, and innovative solutions for contact centers and unified communications that create intelligent communications experiences for customers and employees.
The Reporting Engine, by eMetrix Systems, offers a simplified cloud-based business intelligence, analytics, and reporting platform for call centers. As a DevConnect Technology Partner, eMetrix Systems expects to deliver proven interoperability of its solutions with Avaya Contact Center solutions, providing customers with a cost-effective, self-serve business intelligence platform that is designed to meet a call center’s unique needs.
The Avaya DevConnect program promotes the development, compliance-testing, and co-marketing of innovative third-party solutions that are compatible with standards-based Avaya solutions. Member organizations have expertise in a broad range of capabilities – spanning collaboration, management, analytics, reporting, and communications-enabled business process applications – helping joint customers extend the value of their collaboration and contact center investments and accelerate the speed at which their organization delivers true value to the bottom line.
The Avaya DevConnect program currently includes thousands of software and hardware developer companies, integrators, service providers, and customers. Members have created a broad array of innovative solutions tested for Avaya compliance, including natural language speech recognition applications, mobile, and emergency notification services, specialized computer telephony integration and reporting capabilities, and applications tailored for specific vertical industries.
Through the DevConnect program, Avaya provides companies with a wide range of technical education, access, and support for many Avaya platforms and interfaces, often at no cost to Registered members. Technology Partners receive additional benefits in terms of in-depth, joint compliance testing activities and co-marketing support, based on their alignment with Avaya strategy and value offered to Avaya customers. DevConnect Technology Partners, like eMetrix Systems, must meet rigorous criteria for customer satisfaction, product support, business operations, marketing, and sales.
Membership information and a listing of solutions developed and tested under the DevConnect program are available at www.avaya.com/devconnect.
“Membership in the Avaya developer community will help us serve customers more efficiently and effectively. Working closely with Avaya to deliver compliance-tested solutions can help customers quickly realize a benefit to their bottom line, providing fresh business insights assembled from a self-serve user interface that is powerful enough for business analysts and simple enough for front-line people.”
— Gilles Beaulac, Vice President, eMetrix Systems
“Technology partners like eMetrix Systems are helping Avaya take business intelligence and reporting software capabilities to new heights for our customers, partners, and their customers—in the Cloud, on-premise, or a hybrid of both.
— Eric Rossman, vice president, Partners, Developers, and Alliances, Avaya
Businesses are built on the experiences they provide, and every day millions of those experiences are built by Avaya (NYSE:AVYA). For over one hundred years, we’ve enabled organizations around the globe to win – by creating intelligent communications experiences for customers and employees. Avaya builds open, converged, and innovative solutions to enhance and simplify communications and collaboration – in the cloud, on-premise, or a hybrid of both. To grow your business, we’re committed to innovation, partnership, and a relentless focus on what’s next. We’re the technology company you trust to help you deliver Experiences that Matter. For more information, please visit www.avaya.com.
About eMetrix Systems
The Reporting Engine® is a product of eMetrix Systems LLC based in Florida.
Several contact center managers and executives joined forces to conceptualize an ideal business intelligence, analytics, and reporting solution tailored to a contact center environment. With many years of call center management experience, we developed a solution that would finally address the concerns of contact center managers and supervisors.
We set out to develop a solution that would provide fresh business insight at every level. We also wanted a no-training-required self-serve user interface. The solution had to provide call center reporting software powerful enough for business analysts and simple enough for front-line people.
It took several years to arrive at our solution for call center reports. The Reporting Engine continues to evolve at a constant pace to leverage the best technologies of today.
eMetrix Systems LLC
1633 Acme St Suite B