BREAKING NEWS: Disneyland Cancels Annual Passholder Program – Full Disney StatementPhoto From Disney Dose

Originally Posted On: BREAKING NEWS: Disneyland Cancels Annual Passholder Program – Full Disney Statement (


Disney announced today that they will be cancelling the Disneyland Annual Passholder program for all existing and new pass holders effective immediately.

Passholders will be refunded the appropriate pro rated amounts based on the amount of time left on the pass beyond the date that the parks closed last March. Disney will also allow pass holders to continue to receive their discounts–see info below.

The Disneyland Resort President, Ken Potrock, shared that there would be a replacement “membership offering in the future” but shared few details.

The Disneyland Resort theme parks have been closed since March so this was an opportune time for Disney to redesign their program.

There are rumored to be over 1 million pass holders for Disneyland.

Passholders can check their refund amount by logging in at (Expect lots of people to be trying to access this page)

This is a developing story.

FAQ About Disneyland Annual Pass Cancellation

Who will get a refund for their Disneyland Annual Pass?

Any Annual Passholder who paid for the year in full or had remaining time on their pass will receive a partial refund.

When will Disneyland Annual Passholders receive a refund?

No information has been given yet on when refunds will be issued.

Will Disneyland Annual Passholders continue to receive discounts at the resort?

Annual Passholders will continue to receive discounts throughout the Disneyland Resort. No end date has been given for these discounts.

What will happen to the Premier Passport that previously gave access to both Disneyland and Walt Disney World?

The Premier Passport will be cancelled after March 31st, 2021, a year after the last time that the pass was available for purchase. Premier Passholders will be able to renew their passes as Walt Disney World passes through April 30, 2021.

Disneyland Statement on the Cancellation of Passes

Here is the full statement shared by the resort:

Dear Annual Passholder,

For nearly four decades, our Annual Passport program has been an important part of connecting with some of our most valued Guests. We are incredibly honored and grateful for that legacy, and the memories and magical moments you have helped us create over the years.

It’s because you’ve played such an important part in the history of the Disneyland Resort that I personally wanted to share this news with you. In the next several days, we will begin the process of issuing appropriate refunds for eligible Disneyland Resort Annual Passports and sunsetting the current Annual Passport program due to the continued uncertainty of the pandemic and limitations and expected restrictions around the reopening of our theme parks.

I know that sunsetting the Annual Passport program will be disappointing to many of our Passholders who are just as anxious as we are to reopen our gates and welcome Guests back when the time is right. But we are also very excited about what’s ahead. We plan to use this time while we remain closed to develop new membership offerings that will utilize consumer insights to deliver choice, flexibility and value for our biggest fans. Once we have more information to share about future membership offerings, our Passholders will be the first to hear from us as we embark on this next chapter.

Annual Passholders who held active Passports as of March 14, 2020 will continue to receive applicable discounts, based on their Passport type, on merchandise and food & beverages at select Downtown Disney District and Buena Vista Street locations, until new membership offerings are announced. As an added benefit, starting January 18 through February 25, 2021, these Passholders will receive a 30% discount on select merchandise at select locations in Downtown Disney District and Buena Vista Street, Monday through Thursday. For more details, visit We also encourage you to stay connected with the Disneyland Annual Passholders Facebook page as we plan to continue our Annual Passport communication and digital content with more special opportunities to come, until new membership offerings are announced.

A pro rata refund will be issued for your Passport, if you are entitled to one. We are committed to processing refunds as diligently and as quickly as possible. A separate confirmation email will be sent once any applicable pro rata refund has been processed. Please visit for more information.

While I have not had the chance to engage with many of you since assuming my Disneyland role in May of last year, I do want to thank you for your understanding during this challenging and unprecedented time. We are incredibly optimistic about our bright future – and look forward to you being part of it.

Again, thank you for your loyalty over the years and your continued support.

Ken Potrock


Disneyland Resort

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