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Originally Posted On: 5 ways to know you are using the right business communication tool – Clariti
Quite often, in organizations, employees will use one tool to communicate with one department and a different tool to communicate with another. As the number of departments and tools increases, this gets quite complicated and unsustainable.
Good communication software should provide users with a single platform to communicate. Using a variety of tools and services for your internal communication will lead to information silos and blind spots. This situation can be avoided by using a single platform and make sure all team members are always on the same page.
Let’s look at the key characteristics of an effective business communication tool.
No communication silos
Many organizations believe that using specialized tools for each task gives flexibility to their employees. They don’t realize the negative impact of using too many disconnected systems. For example, many organizations use one tool for email, and many different tools for chat, shared documents, and social media management. While these tools are helpful, the lack of connection between them reduces productivity due to the time spent switching between them and searching for information in disconnected silos. A good communication tool must keep all related communications linked be it chat, email, documents, to dos and social feeds.
Aggregating disconnected communication tools in one aggregation app doesn’t work. This may seem like solving the problem of using too many apps, but it doesn’t. Users still use multiple apps and the information is still disconnected, they are simply accessible from one place. The ideal communication app must not only have all apps accessible from one place, but the related information from all apps must be connected.
Access from anywhere
Gone are the days when the workplace was confined to an office. In today’s digital workplace, remote working and work-from-home are becoming the norm. Face-to-face meetings are slowly becoming a thing of the past and 95% of the workforce are keen to use online business communication tools instead of in-person meetings. You need cloud-based communication software that can be accessed from anywhere.
No training necessary
The business communication tool that you are using should be easy to use and easy to adopt. The last thing you want is to spend money on a tool and then spend more money on training your employees to use it. Also, most people resist using a new tool if it is complex to get started. Inertia always wins!
One major concern when it comes to business communication is security. When you have thousands of employees sending emails, messages, sharing, downloading files, and having remote conferences, you should make sure that your data is safe.
Clariti has it all
First, Clariti is robust enough to combine multiple communications like email, chat, document sharing, voice calling, and social feeds into one single application. Clariti is easy to use and there is no training needed. With Clariti, you can easily search and retrieve any information you want across multiple communications like chat, email, shared documents. Clariti automatically connects all related information in ways that are meaningful to you. This connected information can include emails, chats, documents, and social feeds among others. This preserve context that is otherwise lost when the related conversations are stored in silos.