Photo by Aaron Burden
Originally Posted On: https://wefixdieseltrucks.com/5-questions-to-ask-your-diesel-repair-technician/
Are you the new owner of a diesel truck? Do you want to find a way to extend the life and quality of your truck? If so, then you need to find a trusted diesel repair technician to help you do so.
Finding one isn’t as easy as it may seem. Diesel truck repair services are far more specialized than your average car service. It’s best to know what to look for so that you can hire the best service for the job.
See below for all of the factors that you should be looking for in a diesel truck repair technician.
1. Do They Offer a Variety of Services?
Think of your future diesel repair technician as the go-to source for everything your truck is going through. You want it to be a one-stop-shop that you can trust.
One of the most important things to look for is finding a technician that offers a variety of services, such as:
- Electrical Services
- Undercar Service
- Engine Service (and Transmission)
- Engine Maintenance & Surveillance
- Heating Services
- Cooling Services & more
Having all of these available to you will help you find the best fit for your needs. If you go to a diesel truck technician that only offers a few of these, you’ll have to visit a new technician to take care of the other pieces.
Be sure to reach out to a specialized diesel truck technician that offers all of the services you’ll need over the life of your truck.
2. Do They Have a Trusted Reputation?
You know how the old saying goes: “History has a way of repeating itself.” That’s especially true with the service you should expect from the diesel truck technician that you hire.
If you want to know what you can expect from them in the future, then take a look at their past by way of online reviews. These are tidbits of feedback that the technician’s previous clients have left behind to either enlighten or warn future truck owners.
All you need to do is go to a search engine (such as Google) and type in the name of the diesel truck technician that you are considering. From there, you can click on their “Google My Business” page and read the reviews that have been left.
The ratings are helpful but pay more attention to the comments that were left behind by their clientele. Consider these few things:
- Do the clients seem satisfied with the service that they have received?
- Do any of the clients mention how long they’ve been using this technician?
- What type of diesel truck do the previous clients mention?
- Are the technicians licensed and insured?
- Do the clients mention a specific technician’s name?
Asking these questions will help you gauge whether the diesel repair technician should or should not be trusted with your truck.
If you’re considering a few different technicians, then let the customer reviews help you filter out your options. Based on their feedback alone, it’s likely that there will become a clear choice of which service is best. Reach out to them first!
3. What Are the Details of Your Warranties?
There’s a common misconception about warranties in the car industry. Clients often think that they need to find the warranties with the highest numbers. For example, finding a warranty on their tires that reads something like a “10,000-mile warranty”.
But the danger in that is the number of contingencies in the fine print of that warranty.
Instead, you want to look at the details. First, make sure that you’re receiving two warranties—one from the manufacturer, one from the technician service.
Next, ask a few questions. How long does the warranty last? How can it be redeemed? What services does it cover? What is the turnaround time on said warranty?
Make sure that you understand the details of the warranty before they perform a service on your car. Warranties can sometimes be negotiated, so it’s worth asking if the terms can be adjusted.
4. What Are Your Prices?
Make no mistake about it, there are diesel truck services out there that are looking to make as much money as possible from each transaction. They’re essentially enhancing their price due to your need for a specialized service.
Most diesel repair technicians charge an hourly rate. As awkward as it might seem to ask about price, it’s best to get it out of the way from the start.
If you have a few different technicians that you’re looking at, the answer to this question can help you narrow your search. Try to look at the return on your investment, not just for the lowest cost to fit your budget.
5. Do You Have Proper Certification?
If you really want to know that your diesel truck is being put in the best hands, then look for technicians that are properly certified.
There are many different certifications and licenses out there with tremendous programs. Be sure to ask the technician you’re considering what certifications they have and how it helps them on the job.
Completing certification is a sign that the company genuinely cares about what they do for a living. They’re focused on giving their clients the best service possible.
Hire the Best Diesel Repair Technician for Your Needs
Now that you have seen all of the best questions to ask yourself and the diesel repair technician that you’re considering, be sure to use them to your advantage.
Be sure to read this article for more information on the 8 common ways to harm a diesel engine.
For more inquiries, please begin by reaching out to fill out this online form and schedule an appointment with our services.